​J.D. Power and Associates has recognized Memorial Hospital for service excellence under its Distinguished Hospital Program.^SM This distinction acknowledges a strong commitment by Memorial to provide “An Outstanding Inpatient Experience” and “An Outstanding Cardiovascular Experience.”

“We are very pleased to be recognized by J.D. Power and Associates,” said Mark J. Turner, Memorial’s president and CEO.  “Receiving recognition under its Distinguished Hospital Program validates commitment to our mission of providing exceptional healthcare and compassionate service to the community.  Our employees and Medical Staff deserve the credit for giving our patients outstanding experiences in inpatient and cardiovascular services.”

The service excellence distinction was determined by surveying patients who had recently received services from Memorial Hospital about their perceptions of their visits and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.^SM

“It's critical for hospitals to provide patients with consistently positive experiences,” said John Clark, director of provider programs at J.D. Power and Associates. “Earning this distinction across the inpatient and cardiovascular service lines speaks volumes about the commitment Memorial Hospital has made to delivering service excellence.”

Memorial Hospital exceeds the national benchmark study score for inpatient and cardiovascular satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The facility receives particularly high ratings among inpatients for the courtesy of the doctors and the courtesy of the discharge process personnel. Among cardiovascular patients, the facility receives notably high ratings for the courtesy of the nurses and the courtesy of the discharge process personnel.

Memorial Hospital also performs well in providing patients with emotional support, and receives high ratings among inpatients for the treatment of family and friends and confidence and trust in the skill level of the doctors. Among cardiovascular patients, Memorial receives high ratings for patients’ confidence and trust in the skill level of the doctors and the facility personnel’s treatment of family and friends.