Patient Visitor Information
​Patient care
​Memorial Hospital is committed to providing excellent patient care. One way we accomplish this is by providing outstanding nursing care to patients.

Patients, family members, and the public may request nurse staffing schedules from Memorial's nursing administration office. Please contact nursing administration at (618) 257-5210, Monday through Friday from 8 a.m. to 5 p.m. To obtain information at other times than those listed, please call the hospital operator and ask for the nursing supervisor.

Advance directives

An advance directive allows you to provide instructions on your healthcare in the event that you can no longer make these decisions. Make future health decisions now.

Our Service Evaluation Program

We appreciate being able to serve you. After discharge, we'll send you a Patient Survey and ask you how we did, but more importantly, how we can do even better.

Complaints and concerns

We want you to be informed and satisfied with your care. If you have concerns about your care, we would appreciate the opportunity to resolve those issues through discussion with our Patient Advocate at (618) 257-5662 or click here to send an email. You may also contact the Patient Advocate for concerns related to services for disabilities.

If you are hearing impaired and would like to use Memorial's TTY number, please call (618) 233-4343.

We must also tell you that you have the right to contact the state Office of Health Care Regulation for your concerns. Their toll free hotline number, which operates 24 hours a day, is (800) 252-4343.
 
You can also contact the Illinois Department of Public Health at:
Illinois Department of Public Health
525 West Jefferson Street
Springfield, IL  62761
TTY: (800) 547-0466
 
Special Communication Services

Memorial Hospital and Memorial Care Center will provide sign language and oral interpreters, TTY, amplified phones and/or other auxiliary aids and services, free of charge, to patients and/or responsible parties who need them for effective communication. Patients and/or family members requiring special communication service assistance should notify Nursing Administration or the Social Service Department to arrange for these services. Interpreters and alternative communication aids and services are available.

The language most commonly encountered is Spanish. Other languages can also be accommodated.

If you are hearing impaired and would like to use Memorial’s TTY number, please call (618) 233-4343.

Complaints regarding interpretive services should be directed to:
Patient Advocate
(618) 257-5662 or

Illinois Department of Public Health
(800) 252-4343
TTY (800) 547-0466

Memorial Hospital is committed to excellent patient care and satisfaction. patient care, satisfaction, complaints, advance directives, living wills, memorial hospital, patient advocate, concerns, complaint

Memorial Hospital
4500 Memorial Drive
Belleville, Illinois 62226

(618) 233-7750

Memorial Hospital's
Mission & Vision Statement

© 2014 Memorial Hospital